Brite Decking – Returns & Refunds Policy
Change of Mind, Damaged Goods & Warranty Returns
1. Overview & Statutory Rights
Brite Decking is committed to fair, transparent returns and refunds, fully compliant with the Australian Consumer Law (ACL). This policy applies to all purchases of Brite Decking products, including composite decking, composite cladding, composite battens, SPC wall panels, and acoustic wall panels, whether by individual consumers or business/trade customers. We do not offer a blanket satisfaction guarantee or free returns shipping; returns are only accepted under the terms below, which sit alongside (and do not limit) your ACL rights. If a product is genuinely faulty, you are always entitled to repair, replacement or refund under ACL—see Section 4.
2. Excess-Material & Change-of-Mind Returns (Stock Items Only)
Many returns arise from excess materials; change-of-mind returns are secondary. Returns of standard stock items (including composite decking, composite cladding, composite battens, SPC wall panels, and acoustic panels) are accepted as follows:
Excess-Material Returns: Within 45 days of purchase.
Change-of-Mind Returns: Within 15 days of purchase.
Conditions for both types of returns (Excess or Change-of-Mind):
Unused & Undamaged
Completely unused, uninstalled and uncut.
No signs of wear, damage or weather exposure. (Items left outdoors cannot be returned.)
Original Packaging
Returned in the same packaging delivered, including boxes, wraps and protective materials, intact except for normal opening.
Proof of Purchase
Original invoice or receipt required.
Return Authorization
You must contact us and obtain approval before returning goods – unauthorised returns may be refused.
Restocking & Handling Fee
All approved returns are subject to a restocking and handling fee of at least 15%, reflecting the costs of product inspection, repackaging, and the commercial impact of unsellable inventory. Any variation will be advised before authorisation.
Shipping Costs
You arrange and pay all return freight; original delivery charges are non-refundable.
Once approved and inspected, we will issue a refund to the original purchaser only, equal to the purchase price minus any applicable restocking fees.
3. Exclusions
These items cannot be returned for excess-material or change-of-mind reasons (fault remedies still apply under Section 4):
Custom & Special Orders:
Made-to-order or bespoke products cannot be cancelled or returned once production begins.Final Sale / Clearance Items: Items sold as clearance, factory seconds or marked “Final Sale” are not eligible for return.
Bulk/Trade Quantities:
Large or commercial orders used for multiple projects are generally non-returnable; unopened surplus stock may be considered case-by-case.
4. Faulty, Damaged or Incorrect Goods
Under ACL consumer guarantees, you are entitled to a repair, replacement or refund if goods are faulty, damaged in transit or not as described. This remedy is free:
Notify Us within 7 days of delivery (include photos/details).
Choose Repair, Replacement or Refund.
No Fees or Freight Charges: Brite Decking covers return freight, restocking and redelivery costs.
Timely Resolution: We aim to complete remedies within 14 business days of fault confirmation. Labour or installation costs associated with the removal and reinstallation of faulty products are not included in our remedy, unless required by law or agreed to in writing.
Your ACL rights remain intact beyond these windows if a latent defect appears.
5. Return Process
Contact Us
Phone: 1300 481 664
Email: sales@britedecking.com.au
Provide invoice number, purchase date, item details and reason for return.
Obtain Authorization
We’ll issue a Return Authorisation (RA) number and instructions.
Pack & Ship
Use original packaging; secure all components.
For excess/change-of-mind: you arrange & pay freight.
For faults: we arrange or reimburse freight.
Inspection & Outcome
We inspect returned goods. Approved refunds or replacements are processed within 10–14 business days of inspection.
Third-Party Orders: If goods were purchased through an installer or third party, the original purchaser must initiate the return request. We are unable to process returns from individuals not listed on the original invoice unless written consent is provided by the purchaser and we are notified in advance.
6. Additional Notes
Restocking Fee: Covers handling costs; waived for faulty returns.
No Returns on Used/Installed Goods: Only defects are covered once items are cut, installed or weather-exposed.
ACL Compliance: Our time limits and fees apply only to voluntary returns and do not override your statutory rights for faulty goods.
Labour Costs: This policy covers the cost of replacing or repairing faulty products but does not extend to associated labour, removal, or reinstallation costs unless otherwise required by law.
By purchasing from Brite Decking, you agree to this Returns & Refunds Policy. Please retain a copy for your records. Any updates will be published on our website.
Version: 2025 V1