Delivery Information
Fast, Reliable, and Convenient Delivery for Your Composite Decking Needs
At Brite Decking, we understand that timely and reliable delivery is crucial for your projects. Whether you’re a homeowner or a contractor, we ensure your composite decking materials arrive on time and in perfect condition. Our comprehensive delivery service covers New South Wales (NSW), Queensland (QLD) and Victoria (VIC).
Delivery Process
Order Confirmation
Once your order is placed and discussed with our sales agent, you will receive a confirmation email with your order details. The shipping date will be provided on the invoice after discussions between you, the sales agent, and our delivery team.
Processing
Our team will carefully prepare your order, ensuring all items are packed securely for transit.
Driver Contact
The driver will contact you 24 hours before delivery with an exact ETA to ensure you are prepared to receive your order.
Delivery
Orders can be delivered within 5 business days of full invoice payment, subject to stock availability. Please note that invoices must be paid at least 72 hours prior to delivery. Our standard delivery service involves hand unloading with customer assistance on-site. If you are unable to provide assistance, please inform our sales team prior to your delivery date, and an assistant can be arranged for a small fee.
Delivery Location
Items will be unloaded at the closest accessible point on your property from the kerb, such as the front lawn or driveway. If unloading is challenging due to hard-to-reach areas, please inform our sales team.
Delivery Delays
Any delays will be promptly communicated to you to ensure transparency and allow for alternative arrangements if necessary.
Customer Pickups - Warehouse Collection
Stock can be collected from our warehouses. Ensure your commercial vehicle can accommodate items measuring 5.4m to 5.8m in length and has the required weight capacity. While our warehouse team will assist when possible, it is the customer’s responsibility to secure and safely transport items. Our team reserves the right to refuse loading if your vehicle is deemed unfit.
Products Damaged During Delivery
In the event that a product which you ordered is damaged during delivery:
- Please contact us as soon as possible.
- Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.
- We will organise to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund, provided that you contact us within 1 day from the date you received the product.
Delivery FAQs
Can I schedule a specific delivery date?
Delivery dates are scheduled in coordination with our sales agent and delivery team. The confirmed shipping date will be provided on your invoice.
What happens if I'm not home when my delivery arrives?
The driver will contact you 24 hours before delivery with an exact ETA. If you’re not available to receive your delivery, please inform our sales agent to reschedule.
Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact our customer service team as soon as possible. Changes can be made up until the order is dispatched.
What should I do if my delivery is delayed?
While we strive for timely delivery, delays can occasionally occur. If your delivery is delayed, you will be promptly informed, and we will provide an update.
How can I track my order?
The driver will contact you 24 hours before delivery with an exact ETA, allowing you to plan accordingly.
Delivery Fee
Our standard delivery service involves hand unloading with customer assistance on-site. If you are unable to provide assistance, please inform our sales team prior to your delivery date, and an assistant can be arranged at a small fee.
Contact Us
For any delivery-related enquiries, please contact our customer service team at sales@britedecking.com.au or call us at 1300 481 664. We’re here to help ensure your Brite Decking experience is seamless from order to delivery.