Brite Decking Warranty Information
Composite Decking Warranty
Brite Decking provides a limited product warranty for eligible HD Urban X, HD PRO and NextGen Titanium composite decking supplied for installation in Australia.
This voluntary warranty operates in addition to rights and remedies that cannot be excluded under the Australian Consumer Law.
Warranty Periods
| Product range | Residential use | Commercial use |
|---|---|---|
| HD Urban X | 10 years | No standard commercial warranty |
| HD PRO | 25 years | 15 years |
| NextGen Titanium | 30 years | 15 years |
Commercial coverage is subject to the requirements and conditions contained in the complete warranty document.
Important Warranty
The warranty covers qualifying manufacturing defects that materially impair the eligible product’s intended function. Ordinary fading, weathering and changes in appearance that do not materially impair function are not covered.
Brite Decking supplies decking products only and does not provide or contract for installation. Subject to any rights that cannot be excluded under the Australian Consumer Law, the voluntary warranty provides a product-only, pro-rata remedy and does not include labour, removal, disposal, freight, rectification, reinstatement, reinstallation, consequential loss or other project costs.
Please read the complete warranty document for all coverage conditions, exclusions, responsibilities and remedies.
How to Make a Warranty Claim
Notify Brite Decking as soon as reasonably practicable after discovering the issue.
Emailtech-support@britedecking.com.au Phone1300 481 664Please provide:
- Your name and contact details
- The installation address
- Proof of purchase
- Product range, colour and approximate quantity affected
- A description of the issue and when it was first noticed
- Clear overview and close-up photographs or videos
- Installation date and installer details, where available
Brite Decking may request further information, measurements, samples or reasonable access to inspect the installation.