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Terms of Sale

BRITE DECKING PTY LTD – TERMS AND CONDITIONS OF SALE

Please review these Terms and Conditions carefully. Acceptance of a quote or invoice issued by Brite Decking Pty Ltd (“we”, “our”, “us”) constitutes agreement to the terms outlined below. These conditions apply to all estimates, invoices, and product sales.

1. Estimate & Invoice Validity

  • Estimates are valid for 14 days from the issue date. Pricing and stock availability are subject to change beyond this period.
  • Please review all invoice or quote details carefully — including product types, board quantities, shipping address, and contact information — and advise us immediately if any corrections are required.

2. Scope of Work

  • Estimates and invoices outline only the goods and/or services explicitly listed. Any additional products or services are outside the agreed scope.
  • Requested changes must be provided in writing and may result in additional charges and/or revised estimates.

3. Price & Payment Terms

    • All prices are quoted in AUD, and applicable taxes (e.g. GST) are displayed separately.
    • Full payment is required within 48 hours of invoice and prior to delivery or dispatch.
    Payment must be made via bank transfer to:
    Bank: Commonwealth Bank of Australia
    Account Name: BRITE DECKING PTY LTD
    BSB: 062 443
    Account Number: 1372 5767
    Reference: Please use your invoice number to avoid delays in processing.

4. Delivery & Collection

Deliveries and pickups are governed by our full Terms of Delivery of Goods, which form part of these Terms of Sale. Key conditions include:

 

    • Delivery timeframe: We aim to deliver within 5 business days of full payment and stock confirmation. Long-distance deliveries or specific truck types may require additional time.
    • Delivery types: Includes standard truck, crane truck, ute delivery, courier (for items under 3m), or your nominated third-party carrier.
    • Delivery location: Products will be unloaded at the nearest safe and accessible point (e.g. driveway or front yard). You must notify us in advance of any restricted access or special site conditions.
    • Customer responsibility: You are required to provide on-site assistance for unloading unless arranged otherwise. If no-one is available at the scheduled time, re-delivery and return-to-store fees may apply.
    • Pickup: Available from our warehouses in Chipping Norton (NSW), Campbellfield (VIC), and Coopers Plains (QLD) with at least 2 hours’ notice. Your vehicle must safely accommodate lengths up to 5.8 metres. Brite Decking reserves the right to refuse loading if a vehicle is deemed unsafe or non-compliant with transport regulations.


Warehouse pickups may involve short waiting times during busy periods. Loading methods depend on the vehicle provided and warehouse operations at the time, and palletised loading or forklift availability cannot be guaranteed unless confirmed in advance.

  • Storage: Products must be stored flat, undercover, and protected from rain or harsh sun. Boards exposed to weather before installation may not be eligible for return.
  • Claims: Delivery-related issues (e.g. damage or missing goods) must be reported within 24 hours of receipt. Refer to our Returns & Refunds Policy for full details.
 

5. Cutting & Modification Services:

At the customer’s request, Brite Decking may dock boards to reduced lengths to assist with transport or handling. This service is intended solely to facilitate transport, not to provide precision installation cutting.

  • Cutting tolerances are ±7.5 mm per cut in length and ±2° from square.
  • Minor edge burrs and kerf loss (4–6 mm per cut) are normal and expected.
  • Slight dimensional variation may also occur due to thermal expansion or contraction of composite materials.
  • Boards cut to length or otherwise modified are non-returnable and non-refundable, except where the cut exceeds the stated tolerances.
  • Customers and installers are responsible for final on-site trimming and fitment to achieve precise lengths or aesthetics.

Brite Decking accepts no liability for fitment issues, cosmetic variance, or on-site framing discrepancies arising from pre-cut materials.

6. Inspection, Installation & Customer Responsibilities

  • Inspection: All goods must be checked upon delivery. Report any missing or damaged items within 24 hours of receipt.
  • Batch Variation: Colour and texture may vary between batches. To ensure uniformity, we recommend ordering all decking for your project at once.
  • Wastage: Quotes include a standard 5% waste allowance. Actual board requirements may vary. We recommend consulting your installer to verify quantities.
  • Measurements: Brite Decking does not take responsibility for under/over-ordering. Always verify project dimensions with a qualified installer before finalising an order.
  • Storage: Boards must be stored flat and well supported, with strapping to prevent movement. Exposure to weather while unrestrained may result in damage.
  • Installation: Products must be installed according to our Installation Guide, including correct joist spans and fixings. Failure to follow installation instructions may void the warranty.
  • Unused Boards: We recommend retaining unused boards for future repair or replacement needs.
 

7. Returns & Refunds

We accept returns on standard stock items, including composite decking, composite cladding, SPC wall panels, acoustic wall panels, and composite battens, under the following conditions:

  • Excess-material returns are accepted within 45 days of delivery.
  • Change-of-mind returns are accepted within 15 days of delivery.
  • Products must be unused, uncut, uninstalled, and in original packaging.
  • A minimum 15% restocking and handling fee applies to all approved returns.
  • All return freight costs are the responsibility of the customer.
  • Refunds are issued only to the original purchaser, within 14 business days of inspection and approval.
  • Clearance, final-sale, custom-made, and bulk trade orders are non-returnable unless otherwise agreed in writing.
  • Faulty, damaged, or misdescribed goods are handled in accordance with your rights under the Australian Consumer Law (ACL).

For full details, please refer to our Returns & Refunds Policy

8. Warranty

  • Products are covered by the relevant manufacturer’s warranty. Please refer to our Warranty Information page for full details.
  • Brite Decking disclaims all other express or implied warranties, including fitness for a particular purpose, to the maximum extent permitted by law.

9. Limitation of Liability

  • Brite Decking will not be liable for indirect, special, incidental, or consequential loss, including loss of profits, downtime, or project delays.
  • Our total liability for any claim will not exceed the total purchase price of the specific goods or services supplied.

10. Cancellation & Restocking

  • Orders cancelled after payment may incur a restocking fee, especially if already dispatched or custom-made.
  • We reserve the right to decline any order or refund based on stock availability, payment issues, or concerns over delivery feasibility.

11. Force Majeure

  • We will not be held responsible for delays or failures due to events beyond our reasonable control, including natural disasters, pandemics, industrial actions, or transport disruptions.

12. Confidentiality

  • All sensitive information exchanged during the transaction will be kept confidential by both parties unless required by law.

13. Governing Law & Dispute Resolution

  • These terms are governed by the laws of New South Wales, Australia.
  • In the event of a dispute, both parties agree to resolve issues via good faith negotiations, followed by mediation, before resorting to legal action.

14. Title & Risk

  • Title in the goods passes only upon full payment. Risk transfers to the customer upon delivery or pickup.

15. Entire Agreement

  • These terms, together with any issued estimate or invoice, represent the entire agreement between the parties and override any prior discussions or representations

By accepting our quote or invoice, you confirm that you have read and agreed to these Terms and Conditions.

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