Terms of Delivery of Goods
Change of Mind, Damaged Goods & Warranty Returns
1. Introduction
These Terms of Delivery (“Terms”) govern all deliveries of goods sold by Brite Decking, including composite decking, composite cladding, composite battens, SPC wall panels, and acoustic wall panels. By placing an order, you agree to these Terms, which complement our Returns & Refunds Policy and your rights under the Australian Consumer Law (ACL).
2. Delivery Methods
Brite Decking offers multiple delivery options to suit your needs:
- Courier / Postage
- Carriers: Australia Post, TNT, etc.
- Suitable for items under 3 m in length only. Long boards and bundles must be shipped via truck.
- Standard Truck (Default)
- Quoted automatically with your invoice unless otherwise specified.
- Customer arranges on-site hand-offload assistance; drivers may assist where safe.
- Customer Pickup
- Provide at least 2 hours’ notice to the relevant warehouse; receive confirmation before arrival.
- Last-minute order changes require 24 hours’ notice to allow repacking; additional fees may apply.
- Pickup is only available once full payment has been received and stock availability is confirmed.
- UTE Delivery
- Small-load “ute” vehicles for shorter runs; organised per your request.
- Crane Truck / HIAB Delivery
- Heavy-lift services for awkward or bulk loads; quoted separately based on lift height, reach and site requirements.
- Long-Distance Deliveries
- For addresses outside our standard range; arranged case-by-case.
- May deliver to the nearest depot if on-site forklifts are unavailable.
- Third-Party / Customer’s Carrier
- You may nominate your own carrier or arrange pickup by a third party at your own cost and risk.
3. Order Confirmation
- Review Your Quote/Invoice: Please carefully check board quantities, delivery address and contact details, and confirm accuracy with our sales team before dispatch.
Report Discrepancies Immediately: Any changes or corrections must be advised prior to warehouse release, as re-delivery or repacking fees may apply.
4. Delivery Scheduling, Changes & Delays
Standard Delivery Window:
- We aim to deliver within 5 business days of receiving full payment and confirming stock availability.
Delivery Notice:
- A member of our logistics team or the delivery driver will contact you 24 hours before delivery to confirm a time window. The driver will also call approximately 30 minutes before arrival.
Rescheduling:
- Local Deliveries: Minimum 24 hours’ notice required.
- Long-Distance Deliveries: Minimum 7 days’ notice required.
Order Amendments:
- Any changes to the confirmed order must be made at least 24 hours before the scheduled warehouse dispatch. Late changes may incur repacking fees.
Unforeseen Delays: Every effort is made to meet the agreed date and time. However, delays can occur due to third-party transporter issues (vehicle breakdowns, traffic, weather), which are beyond Brite Decking’s control. If your project is sensitive to timing, we recommend booking well in advance and allowing a buffer for potential delays. If you require a fixed delivery window, please notify us at least 7 days prior. We will do our best to accommodate but cannot guarantee exact timing.
Weather & Safety Interruptions:
In cases of severe weather or unsafe site conditions, delivery may be delayed or rescheduled. If offloading is deemed hazardous, our team reserves the right to withhold delivery until conditions are safe.
Failed Delivery:
- If the driver cannot offload due to no-one being on site or site unreadiness, re-delivery and return-to-store charges will apply.
Force Majeure:
Brite Decking will not be liable for delays or non-performance caused by events beyond our reasonable control, including but not limited to natural disasters, road closures, supplier shortages, or carrier disruptions.
5. Customer Pickup Details
- Warehouse Contacts & Notice Period:
- NSW: 0414 043 556 (Shiva)
- QLD: 0410 358 564 (Gokul)
- VIC: 0408 825 740 (Daniel)
- Provide at least 2 hours’ notice and confirm your pickup time.
- You must ensure your vehicle is suitable for the length, weight, and type of materials being collected. Most boards are up to 5.8 metres long, and heavy or overhanging loads may pose safety risks.
- Brite Decking will strictly enforce this policy and refuse loading if the vehicle is deemed unsafe, unstable, or non-compliant with transport regulations. This is in line with our legal obligations under relevant workplace safety and transport laws.
- Customers are fully responsible for safely securing their load once collected.
6. Offloading & Unloading
- Unloading Point: Goods will be unloaded at the nearest safe and accessible location (e.g. driveway or front yard).
- On-Site Assistance: You must arrange helpers; drivers may assist within safety guidelines.
- Offsiders: Available on request for an additional fee; book at time of delivery scheduling.
- Third-Party Cash Payments: Some ute or crane truck operators may require direct payment upon delivery. Brite Decking does not manage these payments — arrangements are made between you and the driver.
7. Site Access & Special Requirements
Please notify us in advance if any of the following apply:
- Restricted access (narrow entrances, low clearances, sloping driveways)
- Requirement for special permits or escorts
- Need for forklift offload at delivery or depot
8. Inspection & Sign-Off
- Inspect Goods on Arrival: Verify quantities, board lengths and condition before signing.
- Report Issues: Note any damage, shortages or packaging defects on the delivery docket.
- Claims Window: All delivery-related claims (e.g. missing boards, damage) must be reported to Brite Decking within 24 hours of delivery. Claims outside this window may be declined unless required by law. For issues identified after delivery (e.g. faults or defects), please refer to our Returns & Refunds Policy.
- Storage: Ensure boards are stored flat, undercover, and away from direct sunlight or rain until installation.
- Acceptance of Delivery: By signing the delivery docket or accepting the goods on-site, the customer confirms that the delivered items match the invoice and are in acceptable condition, unless damage or discrepancy is noted on the delivery docket at time of receipt.
9. Packaging Disposal & Pallets
All pallets, wrapping, and packaging materials remain the customer’s responsibility. Please dispose of them safely and responsibly at your premises.
10. Responsibilities & Liability
- Brite Decking: Engages and coordinates third-party carriers; ensures goods depart our warehouse in good condition.
- Carrier: Responsible for goods in transit; subject to their terms of carriage.
- Customer:
- Confirms order details accurately.
- Ensures site readiness and helper availability.
- Covers any re-delivery, off-hire, or repacking costs.
11. On-Site Storage
To prevent product damage, all goods must be stored:
- Flat and fully supported across their length
- Undercover and protected from direct sunlight, rain, or ground moisture
- Off the ground and securely strapped if temporarily stored outdoors
We recommend retaining at least 5 spare boards per project for future repairs or replacements. Boards that have been exposed to the elements before installation may not be eligible for return.
12. Contact Information
Sales & Delivery Support
- Phone: 1300 481 664
- Email: sales@britedecking.com.au
By confirming your order, you acknowledge and accept these Terms of Delivery.